Desktop support 101

Welcome to Desktop Support 101 where you will find tips and how-to guides designed to improve your IT customer service delivery within your organization.  Explore the site and locate guides to help you manage and secure print devices, use the command line with confidence, and utilize administrative tools such as active directory, the registry, and group policy. Presentation: HDI 2017 Conference and Expo in Washington, DC May 9 to 12.   My Session 110: Securing Network Print devices and Forever Ending Unwanted Print Jobs